If your modem, whether internal or external, is working but disconnects from the Internet often, without warning, check to be sure your call waiting option is not enabled.
Another culprit that cause this headache is line noise. This noise and interference can be caused by such things as loose wiring. Poor waterproofing, old wiring, worn phone jacks are other causes of line noise. Make sure no other equipment is using the same line that your modem is on.
Be sure other devices as your fax machine, answering machines or even security alarms are not sharing the same line as your modem.
Other PCI devices may be causing conflicts with your modem. Clicking the Control Panel, and clicking the modem icon will show the message "This Device Has A Problem" or something similar if there is a conflict.
Windows will offer ways to resolve the conflict. Take the time to carefully follow instructions to correct any conflicts that may be present.
Loose Data Lines for Internal modems and loose or damaged connectors for External modems can cause data lost as well. Visual check and double check these connections.
Sub Item 5.1b
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